| Our Lufthansa services |
What exactly do we do at Global Tele Sales Melbourne? We strive to provide our customers with the best services possible in two main areas:
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| Customer Service |
First, Customer Service for Lufthansa customers around the globe. GTS Customer Service Consultants are vital to the success of our business as they are often the first point of contact for customers for the following services:
- Reservations
- Product and service enquiries
- Internet support
- Outbound marketing campaigns
- Payment acceptance
- Sales
- Loyalty Programs
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| Customer Feedback |
Second, Customer Feedback Management for Australia, New Zealand & Singapore. This involves responding to all post-travel feedback, for example baggage problems, praise or complaints about the Lufthansa staff or other in-flight services.
We are proud to have been entrusted with this important part of Lufthansa customer care and are committed to delivering the best possible results.
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